Last updated: August 25, 2026
Orders covered by this policy
This policy applies to merchandise purchased through this website and shipped using a service offered by the live checkout. Address type, destination, carrier coverage, and product restrictions may limit availability.
Handling and transit expectations
We normally need about 1–2 business days to prepare an order. Once the parcel is handed to the carrier, estimated transportation takes 3–5 business days. These are planning estimates, not guaranteed arrival dates; weekends, holidays, weather, high volume, service interruptions, and address corrections may extend them.
Rates, free shipping, and accurate details
Shipping prices and any free-shipping qualification are determined only by checkout. Customers must enter a correct recipient name, complete street address, email, and phone number. Inaccurate information can delay delivery or cause a failed shipment.
Tracking and delivery concerns
Tracking is shared when the carrier makes it available, and the first scan may take time to display. Contact us promptly about an extended delay, a lost shipment, a delivered scan without receipt, damaged packaging, or missing contents so the record can be reviewed and a carrier inquiry opened when appropriate.
What to include when asking for help
Provide the order number, checkout email, tracking number, delivery address, a concise explanation, and photographs of the item and packaging when damage is involved. Delivery restrictions and carrier investigations may affect the resolution timeline.
Email: newjaymiller@gmail.com
Mailing address: 374 22nd St, Virginia Beach, VA 23451, United States
Phone: (703) 316-9364