Last updated: August 25, 2026
Defective and non-defective returns
We accept authorized mail returns of defective and non-defective goods and consider exchange requests. A non-defective request can arise from a change of mind, a personal preference, or selecting the wrong item. Damage, defects, wrong shipments, missing components, and a material mismatch with the description are also eligible for review.
Condition and 30-day deadline
Only new merchandise qualifies. It must remain unused and in its original condition with original packaging, tags, and all included accessories. Submit the request within 30 days after delivery with the order number, checkout email, and a clear reason.
Evidence and prior approval
For damage, a defect, a wrong item, or missing contents, include photographs or video of the product and package. Do not mail a return before authorization. After approval, use the mail-return directions supplied for the request.
Free label, no restocking fee, and exchanges
A free return label is included in the package. We charge no restocking fee. An exchange depends on available inventory, so a different approved outcome may be offered if the requested replacement is unavailable.
Approved refunds
Approved refunds are processed back to the original payment method within 10 days after approval. A bank or payment provider can require additional time to post the credit.
Email: newjaymiller@gmail.com
Mailing address: 374 22nd St, Virginia Beach, VA 23451, United States
Phone: (703) 316-9364